Returns Policy & Right of Withdrawal

Right of Withdrawal

Under the applicable legislation governing distance sales, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without having to provide a reason.

If you wish to exercise your right of withdrawal, please contact us by email within the applicable withdrawal period.

The product must be returned unused, unburned and in its original condition, together with its original packaging where possible.

For reasons relating to product quality and hygiene, candles that have been burned or used cannot be returned. The product may be inspected or handled only to the extent necessary to establish its nature, characteristics and functioning. If the product has been handled beyond what is necessary for such inspection, the consumer may be liable for any resulting diminution in value, in accordance with applicable law.

Return Shipping Costs

The direct cost of returning the product is borne by the customer, unless otherwise required by applicable law.

The product must be packaged securely to ensure that it reaches us without additional damage.

Refunds

Once the returned product has been received and inspected, we will proceed with the refund of the amount corresponding to the returned product.

Refunds will generally be made using the same payment method used for the original transaction. We may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.

In accordance with applicable law, in the event of withdrawal, the cost of the least expensive standard delivery option offered by us will also be refunded. Any additional cost resulting from the customer’s choice of a more expensive delivery method will not be refunded.

Products Damaged During Delivery

If your order arrives visibly damaged as a result of transportation, please contact us as soon as possible and, preferably, within 48 hours of delivery, providing photographs of both the product and its packaging.

We will assess the issue and provide the appropriate solution, which may include a replacement or refund, in accordance with applicable law.

Defective Products

If a product has a manufacturing defect or does not conform to the contract, please contact us so that we can assess the issue and inform you of your rights and the appropriate solution.

Your statutory consumer rights regarding defective or non-conforming products are not affected by this policy.