Questions
Everything we are asked most often. If yours is not here, write to us.
- Ready-to-ship products: 3–4 business days
- Pre-orders: once your order is confirmed, please allow approximately 3–4 business days for production, followed by 14 days for proper curing before shipment.
- Custom or large orders: please contact us for an estimated production time.
Yes! Every candle is individually handcrafted with care in our workshop in Athens, Greece.
Our candles are made from 100% natural soy wax. However, like all candles, they should always be used responsibly and according to the provided burning instructions.
We use eco-friendly materials, 100% soy wax, and phthalate-free fragrance oils (FCF). However, we recommend burning candles in a well-ventilated room and never leaving pets unattended near a lit candle.
Although designed with aesthetics in mind, our candles are fully functional and made to be enjoyed.
Yes. We recommend placing sculptural candles on a heat-resistant tray or plate while burning.
Since they are container-free candles, the melted wax needs a safe surface to collect on.
This helps protect your furniture while allowing you to enjoy your candle safely.
Thanks to our careful production process, our candles burn evenly and retain their shape for a large part of their burn time.
However, as with all sculptural candles, some changes in shape are completely natural over time.
If you reach a point where you no longer enjoy its appearance, don’t throw it away! Simply break the remaining wax into smaller pieces and use it as wax melts in a wax warmer. That way, nothing goes to waste, and you can enjoy every last bit of its fragrance.
Our fragrances are carefully balanced to create a warm atmosphere without becoming overpowering.
You can place a pre-order. Once your candle has been handcrafted and properly cured, it will be shipped to you.
If your order is damaged during shipping, we’ll gladly replace it. Simply send us photos of both the damaged product and its packaging, and we’ll take care of the rest.
Returns are accepted only for unused products returned in their original condition.
If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. We’ll review the issue promptly and work with you to find the best possible solution.
During the warmer months, slight changes in appearance may occur due to high temperatures. This does not affect the quality or performance of the candle.
- Bank Transfer
- IRIS
Shipping within Greece costs €5–€6, depending on your location.
Shipping to Cyprus costs €10.
Orders over €39 qualify for free shipping.
Absolutely! Every order is carefully packaged with a gift-like presentation, making it perfect for treating yourself or someone special.
You can reach us by phone Monday to Friday, 10:00–17:00 (EET), or send us a message via Instagram, email, or the site’s contact form. We’ll get back to you as soon as possible.
Trimming, first burn, safe placement and storage are all covered in detail.